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General Conditions Basic Hotel Innsbruck


Cancellation & Payment Conditions

We guarantee your room with a fixed booking.

Please remember to cancel the room in time if you unexpectedly do not need it. Cancellation policy may vary between request time and room rate, please check it carefully.

1. flexible rate: Cancellation until 5 days prior arrival (4pm local hotel time) free of charge. If you cancel later, the total amount of your reservation will be charged to the credit card you provided.

2. hot deal rate (special offer): all cancellations, booking changes or no-shows will be charged with the total amount. Prepayment of the full booking amount is required on the day of booking and is non-refundable.

3. High & Top Season Rate: Generally during convention & trade show season, Advent weekends and New Year's Eve week or high demand periods.

Free cancellation up to 30 days prior to arrival. Cancellations within the 30 days will be charged the total amount to the credit card provided.

General conditions

1. all listed prices are per room, "ex prices" in € (Euro), incl. breakfast and all legal taxes. Prices are subject to change without notice. The local tax is not included.

2. the contract is concluded between the guest and the accommodation provider.

3. the Austrian hotel contract conditions apply. The place of jurisdiction is Innsbruck.

4. for bookings of 3 rooms or more separate cancellation conditions of the hotel apply.

5. the above mentioned conditions are only valid for individual bookings. Conditions for group bookings are shown separately below. Otherwise, the group conditions of the Austrian hotel contract conditions apply.

Check-in & Check-out

Arrival: 3:00 p.m.

Departure: 11:00 a.m.

The following credit cards are accepted: American Express, Visa, Euro/Mastercard, Diners, JCB.

The hotel reserves the right to pre-authorize a credit card prior to arrival.

Pets not allowed!

In case of invalid or non-covered creditcard a service charge of €15,- is applicable.

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